Terms & Conditions

Last updated: April 11, 2025

Welcome to the official website of Reef Hotel – Spa. By accessing, browsing, or using our website (www.reefhotelgozo.com), you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Information

This website is owned and operated by Reef Hotel – Spa, located at:
2 Rabat Road, Marsalforn Bay, Gozo, Malta, MFN 9013

Email: info@reefhotelgozo.com

These Terms govern your use of our site and services, including room reservations, spa bookings, and other hospitality services.

2. Booking and Reservation Policy

2.1 Age Requirement

You must be at least 18 years old to make a reservation. By booking, you confirm that you meet this requirement.

2.2 Booking Confirmation

A booking is confirmed only upon receipt of a confirmation email from Reef Hotel – Spa.

2.3 Payment

  • Payments can be made via credit/debit card or other approved methods listed on our site.
  • We may charge a deposit or full payment at the time of booking, depending on the rate and policy selected.

2.4 Cancellation & Refunds

  • Free cancellations are allowed up to seven (7) days before check-in.
  • Late cancellations or no-shows may result in a full or partial charge.
  • Refunds, if applicable, will be processed to the original method of payment within a reasonable period.

3. Check-In/Check-Out

  • Check-in: From 15:00hrs
  • Check-out: By 12:00hrs

Early check-in or late check-out may be available upon request and subject to availability.

4. Guest Responsibilities

By staying at Reef Hotel – Spa, you agree to:

  • Treat our property, staff, and other guests with respect.
  • Not engage in illegal or disruptive behavior.
  • Be financially responsible for any damages caused to property during your stay.

5. Liability Disclaimer

Reef Hotel – Spa is not liable for:

  • Loss, theft, or damage to guests’ personal belongings.
  • Injury, illness, or accidents during your stay unless due to proven negligence.
  • Inaccuracies or omissions on our website due to technical or human error.

6. Website Usage

You agree not to:

  • Use this site for fraudulent or unlawful purposes.
  • Attempt to hack, damage, or interfere with the website’s operations.
  • Reproduce or redistribute content without prior written consent.

7. Intellectual Property

All content on this website, including text, logos, images, and design, is the property of Reef Hotel – Spa or its licensors. Unauthorized use is strictly prohibited.

8. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which details how we collect and handle your personal data.

9. Force Majeure

We are not responsible for failure to meet obligations due to events beyond our reasonable control (e.g., natural disasters, pandemics, strikes, government regulations).

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website.

11. Governing Law & Jurisdiction

These Terms shall be governed by the laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malta.