BARTENDER

FULL-TIME | PART-TIME POSITIONS

The Bartender is responsible for preparing and serving beverages to hotel guests in a professional, friendly, and efficient manner while ensuring exceptional customer service standards. The role supports the Food & Beverage operation by maintaining high standards of cleanliness, presentation, guest satisfaction, and compliance with hotel policies and health regulations. 

JOB TITLE:

Bartender

DEPARTMENT:

Food & Beverage

REPORTS TO:

Food & Beverage Manager

Key Responsibilities

  • Prepare and serve alcoholic and non-alcoholic beverages according to hotel standards and recipes. 

  • Provide excellent customer service and create a welcoming atmosphere for guests. 

  • Take beverage and snack orders accurately and efficiently. 

  • Maintain cleanliness and organization of the bar area, equipment, and storage areas. 

  • Monitor stock levels and assist with inventory control and replenishment. 

  • Ensure proper handling of cash, POS transactions, and billing procedures. 

  • Verify guest age identification and comply with responsible alcohol service regulations. 

  • Recommend drinks, cocktails, and promotions to guests. 

  • Assist in setting up and closing the bar according to operational procedures. 

  • Coordinate with restaurant, kitchen, and service staff to ensure smooth operations. 

  • Report maintenance issues, breakages, or safety concerns to management. 

  • Follow all hygiene, health, and safety standards at all times. 

  • Support special events, banquets, and hotel functions when required. 

  • Maintain knowledge of current beverage trends, wines, spirits, and cocktail preparation techniques. 

JOB EXPECTATIONS

    1. Deliver professional, courteous, and attentive service to all guests. 

    2. Handle guest complaints calmly and professionally. 

    3. Build positive guest relationships to encourage repeat business. 

    1. Maintain grooming and uniform standards in line with hotel policies. 

    2. Demonstrate punctuality, reliability, and professionalism. 

    3. Work respectfully with colleagues and management. 

    1. Follow all hotel SOPs (Standard Operating Procedures). 

    2. Maintain accurate cash handling and stock control practices. 

    3. Ensure the bar is fully prepared before service periods. 

    1. Cooperate with all Food & Beverage team members. 

    2. Support colleagues during busy periods and events. 

    3. Communicate effectively with supervisors and management. 

    1. Adhere to local licensing laws and responsible alcohol service requirements. 

    2. Follow food safety and hygiene regulations. 

    3. Maintain a safe working environment for guests and staff. 

REQUIRED QUALIFICATIONS & SKILLS

  • Previous bartending experience in a hotel, restaurant, or bar environment preferred. 

  • Knowledge of cocktails, wines, spirits, and beverage service techniques. 

  • Strong communication and interpersonal skills. 

  • Ability to work under pressure in a fast-paced environment. 

  • Basic math and cash handling skills. 

  • Flexibility to work evenings, weekends, holidays, and shifts. 

  • Positive attitude and strong customer-focused approach. 

Performance Standards 

The Bartender will be evaluated based on: 

  • Guest satisfaction and service quality 

  • Attendance and punctuality 

  • Beverage quality and consistency 

  • Cleanliness and hygiene standards 

  • Teamwork and cooperation 

  • Compliance with hotel procedures and safety standards 

  • Sales performance and upselling ability 

SEND US CV ON:

hc@reefhotelgozo.com