A Front Desk Executive in a hotel is responsible for managing guest check-in and check-out, handling reservations, providing information about hotel services, and ensuring a pleasant guest experience.

You act as the face of the hotel and play a key role in customer satisfaction and smooth front office operations.

FRONT DESK EXECUTIVE

FULL-TIME | PART-TIME POSITIONS

JOB TITLE:

Front Desk Executive

DEPARTMENT:

Front of House

REPORTS TO:

Front of House Manager

Key Responsibilities:

  • Accurately reconcile and consolidate financial transactions from various hotel departments including front desk, food and beverage, and retail outlets. Verify revenue reports, ensure correct charges, and balance accounts to prepare for the next business day. Investigate and resolve any discrepancies or anomalies in the accounting records.

    • Provide seamless and courteous service for guests arriving or departing outside standard hours. Verify identification, issue room keys, settle final bills, and ensure guest preferences or special requests are accommodated effectively.

    • Oversee the front desk and lobby area during overnight hours to ensure guest safety and comfort. Maintain a professional presence, assist with late-night inquiries, and respond to any unusual activity or security concerns in accordance with hotel policies.

    • Compile and produce essential reports such as occupancy rates, revenue summaries, and shift activity logs. Distribute these reports to management and relevant departments to support informed decision-making and daily operations.

    • Address guest concerns with patience, empathy, and efficiency. Provide immediate solutions or escalate issues to appropriate management, ensuring guest satisfaction and retention.

    • Maintain open lines of communication with internal teams to coordinate room readiness, maintenance requests, and special arrangements. Use internal messaging systems or logs to ensure smooth transitions between shifts.

    • Post charges, payments, and adjustments accurately into the PMS. Investigate billing errors or irregular transactions, and work with the accounting team to correct and document issues.

    • Execute the night audit process within the PMS to officially close the business day. Verify all revenue postings are accurate and ensure system backups and rollovers are successfully completed without errors.

    • Support food service or front desk team in early morning tasks such as prepping breakfast areas, restocking supplies, or briefing the incoming shift to ensure a smooth operational handover.

JOB EXPECTATIONS

    1. Deliver professional, courteous, and attentive service to all guests. 

    2. Handle guest complaints calmly and professionally. 

    3. Build positive guest relationships to encourage repeat business. 

    1. Maintain grooming and uniform standards in line with hotel policies. 

    2. Demonstrate punctuality, reliability, and professionalism. 

    3. Work respectfully with colleagues and management. 

    1. Follow all hotel SOPs (Standard Operating Procedures). 

    2. Maintain accurate cash handling and stock control practices. 

    3. Ensure the bar is fully prepared before service periods. 

    1. Cooperate with all Food & Beverage team members. 

    2. Support colleagues during busy periods and events. 

    3. Communicate effectively with supervisors and management. 

    1. Adhere to local licensing laws and responsible alcohol service requirements. 

    2. Follow food safety and hygiene regulations. 

    3. Maintain a safe working environment for guests and staff. 

REQUIRED QUALIFICATIONS & SKILLS

  • Previous bartending experience in a hotel, restaurant, or bar environment preferred. 

  • Knowledge of cocktails, wines, spirits, and beverage service techniques. 

  • Strong communication and interpersonal skills. 

  • Ability to work under pressure in a fast-paced environment. 

  • Basic math and cash handling skills. 

  • Flexibility to work evenings, weekends, holidays, and shifts. 

  • Positive attitude and strong customer-focused approach. 

Performance Standards 

The Bartender will be evaluated based on: 

  • Guest satisfaction and service quality 

  • Attendance and punctuality 

  • Beverage quality and consistency 

  • Cleanliness and hygiene standards 

  • Teamwork and cooperation 

  • Compliance with hotel procedures and safety standards 

  • Sales performance and upselling ability 

SEND US CV ON:

hc@reefhotelgozo.com