Privacy policy

1. Who We Are

This website is operated by:

V. Bigeni Company Limited, trading as Reef Hotel & Spa

Reef Hotel & Spa
2, Triq ir-Rabat
Marsalforn, MFN 9014
Gozo, Malta

Email: welcome@reefhotelgozo.com
Telephone: +356 2567 0000

V. Bigeni Company Limited is the data controller responsible for personal information collected through this website.

2. Information We Collect

Depending on how you use the website, we may collect information including:

• your name;

• email address;

• telephone number;

• booking and stay details;

• messages or enquiries you send us;

• information required to complete a reservation;

• payment or transaction-related information;

• IP address, browser, device and website usage information;

• cookie and analytics information where permitted.

You can browse most parts of the website without directly providing personal information.

3. Online Bookings

Direct bookings made through our website are processed using third-party hotel technology, including BusyRooms and Oracle Hospitality OPERA.

When you make a booking, information you provide may be transmitted to and processed through these systems in order to:

• check availability;

• calculate rates;

• create and manage your reservation;

• process or facilitate payment;

• send booking confirmations and related communications;

• manage amendments or cancellations.

BusyRooms provides hotel reservation and booking-engine technology, while OPERA is used for hotel reservation and guest-management functions.

These providers may process information on our behalf or as otherwise described in their own privacy documentation.

Payment information may also be processed by payment-service providers connected to the booking system. We do not necessarily receive or store your complete payment-card details.

4. How We Use Your Information

We may use personal information collected through the website to:

• process and manage bookings;

• respond to questions and enquiries;

• provide information you request;

• send booking confirmations and important information about your reservation;

• maintain and secure the website;

• understand and improve how the website is used;

• comply with legal obligations;

• prevent fraud or misuse;

• send occasional relevant promotional communications where permitted by law.

Depending on the circumstances, our legal basis for processing information may include:

• performing a contract or taking steps requested before entering into a contract;

• complying with a legal obligation;

• our legitimate interests in operating and protecting the website and our business;

• your consent where consent is required.

5. Occasional Promotional Emails

If you have previously booked directly with Reef Hotel & Spa or otherwise provided your email address in connection with our services, we may, where permitted by law, occasionally send you relevant promotional emails relating to similar Reef Hotel & Spa services, offers, packages or experiences.

We intend these communications to be occasional and relevant rather than frequent marketing.

You can stop receiving promotional emails at any time by clicking the unsubscribe link included in the email.

Unsubscribing from promotional emails will not prevent us from sending necessary service messages relating to an existing or future booking.

Where consent is required for a particular type of marketing communication, we will request it before sending that communication.

6. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website and booking functions to work correctly.

Other cookies may be used for purposes such as:

• analytics;

• website performance;

• remembering preferences;

• measuring marketing effectiveness.

Where required by law, non-essential cookies will only be used after you have given consent through our cookie banner or preference controls.

You can change your cookie preferences at any time using the controls available on the website.

7. Sharing Your Information

We may share personal information where necessary with service providers involved in operating the website and providing our services, including:

• BusyRooms;

• Oracle Hospitality OPERA;

• website and hosting providers;

• payment-service providers;

• email and communications providers;

• analytics providers, where permitted;

• professional advisers or public authorities where legally required.

We do not sell your personal information.

8. International Processing

Some service providers may process information outside Malta or the European Economic Area.

Where required, appropriate safeguards will be used for transfers of personal information in accordance with applicable data-protection law.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting and contractual requirements.

Website enquiries that are no longer required may be deleted sooner.

Booking and transaction information may need to be retained for longer periods because of legal and accounting obligations.

10. Your Rights

Under applicable data-protection law, you may have the right to:

• access personal information we hold about you;

• correct inaccurate information;

• request deletion of information in certain circumstances;

• restrict certain processing;

• object to certain processing;

• receive certain information in a portable format;

• withdraw consent where processing is based on consent;

• object to direct marketing at any time.

To exercise these rights, contact us at:

welcome@reefhotelgozo.com

We may need to verify your identity before completing a request.

You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta.

11. Third-Party Websites

Our website may contain links or embedded services provided by third parties.

Those services may process information according to their own privacy policies, and Reef Hotel & Spa is not responsible for the privacy practices of independent third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will always be published on this page.

13. Contact

For questions about this Privacy Policy or the use of your personal information, contact:

V. Bigeni Company Limited, trading as Reef Hotel & Spa

2, Triq ir-Rabat
Marsalforn, MFN 9014
Gozo, Malta

Email: welcome@reefhotelgozo.com
Telephone: +356 2567 0000