spa therapist

Responsible for delivering exceptional wellness experiences to both hotel guests and external clients by providing professional spa services, promoting wellness programs, maintaining high operational standards, and supporting the overall commercial success of the spa facility. 

The role combines guest service excellence, treatment expertise, retail support, hygiene compliance, and operational coordination to ensure a premium wellness environment aligned with the hotel’s brand standards. 

FULL-TIME POSITION

JOB TITLE:

Spa Therapist

DEPARTMENT:

Spa & Wellness Department

KEY RESPONSiBILITIES:

    • Manage daily spa opening and closing procedures. 

    • Ensure treatment rooms and wellness facilities are properly prepared, sanitized, and stocked at all times. 

    • Monitor cleanliness and presentation of: 

      • Treatment rooms 

      • Relaxation areas 

      • Changing rooms 

      • Thermal facilities 

      • Reception and guest areas 

    • Support scheduling efficiency and treatment room readiness. 

    • Deliver professional spa and wellness services in accordance with established treatment protocols and brand standards. 

    • Welcome and assist hotel guests and non-resident clients in a courteous, professional, and personalized manner. 

    • Conduct client consultations to understand wellness goals, preferences, contraindications, and treatment suitability. 

    • Ensure all guests receive a seamless and relaxing spa journey from arrival to departure. 

    • Promote a calm, safe, and luxurious environment throughout all spa areas. 

    • Handle guest concerns and feedback professionally and escalate issues when necessary. 

  • PERFORM ASSIGNED TREATMENTS SUCH AS:

    • Massages

    • Body treatments 

    • Facials 

    • Wellness therapies 

    • Relaxation therapies 

    • Maintain accurate treatment records and guest preferences where applicable. 

    • Recommend suitable treatments, wellness programs, and retail products based on guest needs. 

    • Stay updated on wellness trends, treatment techniques, and product knowledge. 

    • Promote spa memberships, wellness packages, and retail products to hotel guests and external customers. 

    • Contribute to achieving monthly retail and treatment revenue targets. 

    • Support upselling and cross-selling initiatives while maintaining a guest-focused approach. 

    • Encourage repeat business and customer loyalty. 

    • Work closely with therapists, reception staff, fitness personnel, and hotel departments to ensure smooth operations. 

    • Participate in training sessions, team meetings, and performance reviews. 

    • Support colleagues during peak periods and operational requirements. 

    • Contribute positively to team culture and guest satisfaction goals. 

    • Adhere to all hotel, spa, and local health authority regulations. 

    • Follow hygiene, sanitation, and infection control procedures at all times. 

    • Maintain professional appearance and grooming standards. 

    • Ensure proper handling and storage of spa products and equipment. 

    • Report maintenance issues, incidents, or safety concerns immediately. 

operational expectations:

    • Deliver consistently high-quality guest experiences. 

    • Maintain professionalism, discretion, and confidentiality. 

    • Demonstrate strong interpersonal and communication skills. 

    • Provide attentive and personalized service to both residents and non-residents. 

    • Uphold luxury hospitality and wellness standards. 

    • Achieve guest satisfaction targets and positive feedback scores. 

    • Meet productivity and treatment utilization targets. 

    • Support retail sales and package conversion goals. 

    • Maintain punctuality, grooming, and attendance standards. 

    • Demonstrate flexibility with shifts, weekends, and public holidays. 

    • Understand the spa’s business objectives and revenue goals. 

    • Actively support customer retention and membership growth. 

    • Promote wellness offerings and seasonal campaigns. 

    • Build relationships with repeat local clients and hotel guests. 

    • Participate in ongoing wellness and treatment training. 

    • Maintain certifications and licenses as required. 

    • Continuously improve technical and customer service skills. 

Required skills

EDUCATION & CERTICATE:

  • Diploma or certification in Spa Therapy, Massage Therapy, Beauty Therapy, Wellness, or related field. 

  • Relevant treatment certifications preferred. 

  • CPR/First Aid certification is an advantage. 

EXPERIENCE: 

  • Previous experience in a hotel spa, wellness center, resort, or luxury hospitality environment preferred. 

  • Experience serving both hotel guests and external clientele is an advantage. 

 

SKILLS & COMPETENCIES:

  • Excellent guest service and communication skills. 

  • Professional treatment and wellness knowledge. 

  • Strong attention to hygiene and detail. 

  • Sales and upselling capability. 

  • Team-oriented with a positive attitude. 

  • Ability to work in a fast-paced hospitality environment. 

Key Performance Indicators (KPIs)

  • Guest satisfaction ratings 

  • Treatment productivity 

  • Retail sales performance 

  • Repeat customer ratio 

  • Treatment room readiness and hygiene compliance 

  • Attendance and punctuality 

  • Upselling and membership conversion contribution 

Working conditions:

  • Shifts based schedule including weekends and holidays

  • Standing for extended periods and performing physical treatments. 

  • Exposure to spa oils, skincare products, steam, and wellness environments. 

  • Interaction with both hotel guests and public walk-in clientele. 

SEND US CV ON:

gm@reefhotelgozo.com