Terms of service.

These Terms & Conditions apply to your use of the Reef Hotel & Spa website at reefhotelgozo.com, including enquiries and direct bookings made through the website.

By using this website, you agree to these Terms.

1. About This Website

This website is operated by:

V. Bigeni Company Limited, trading as Reef Hotel & Spa

Reef Hotel & Spa
2, Triq ir-Rabat
Marsalforn, MFN 9014
Gozo, Malta

Email: welcome@reefhotelgozo.com
Telephone: +356 2567 0000

2. Website Information

We aim to keep the information on this website accurate and up to date.

However, information such as:

prices;
room availability;
photographs;
menus;
opening hours;
offers;
packages;
facilities

may change from time to time.

Photographs are intended to represent the Hotel, its rooms and facilities but individual rooms, furnishings or views may vary.

Where an obvious error appears on the website, we reserve the right to correct it.

3. Direct Bookings

Direct bookings are available through the Reef Hotel & Spa website.

Our online booking system uses hotel reservation technology provided by BusyRooms and Oracle Hospitality OPERA.

When making a booking, you are responsible for providing complete and accurate information.

A booking is considered confirmed once you receive a booking confirmation through the reservation system or directly from Reef Hotel & Spa.

4. Rates and Booking Conditions

Room rates, availability, inclusions, payment requirements and cancellation conditions are displayed during the booking process.

Different rates may have different conditions.

For example, a rate may be:

refundable;
partially refundable;
non-refundable;
payable immediately;
payable at a later date.

The conditions displayed for the rate you select form part of your booking.

Please review them before completing your reservation.

5. Cancellations and Amendments

Cancellation, amendment, no-show and refund conditions depend on the specific rate or offer booked.

The conditions displayed during booking and in your booking confirmation apply to your reservation.

If you need to change or cancel a direct booking, please follow the instructions in your booking confirmation or contact Reef Hotel & Spa.

Bookings made through another website or travel provider may need to be changed or cancelled through that provider.

6. Payments

Where payment or a payment guarantee is required, this will be shown during the booking process.

Payments may be processed through third-party payment providers connected to our booking systems.

You confirm that you are authorised to use any payment method submitted when making a reservation.

7. Website Availability

We aim to keep the website available and functioning correctly, but we cannot guarantee that it will always be:

uninterrupted;
error-free;
free from temporary technical problems.

We may update, change or temporarily disable parts of the website for maintenance, security or operational reasons.

Confirmed bookings are not cancelled simply because the website later becomes temporarily unavailable.

8. External Services and Links

Our website may contain links to or integrations with third-party services, including:

booking technology;
maps;
social media;
payment providers;
travel or experience providers.

Third-party services may have their own terms and privacy policies.

Reef Hotel & Spa is not responsible for independent third-party websites or services that we do not control.

9. Intellectual Property

Unless otherwise stated, the content on this website, including:

photographs;
videos;
text;
graphics;
logos;
branding;
website design

is owned by or licensed to V. Bigeni Company Limited and/or Reef Hotel & Spa.

You may view and use the website for normal personal purposes.

You may not reproduce, distribute or commercially use substantial parts of the website without permission, except where permitted by law.

10. Acceptable Use

You must not use the website to:

attempt unauthorised access to our systems;
introduce malware or harmful code;
interfere with website operation or security;
make fraudulent bookings;
impersonate another person;
deliberately provide false payment or booking information;
use automated systems to abuse or disrupt the website.

We may restrict access where reasonably necessary to protect the website, our systems or other users.

11. Liability

We take reasonable care in operating this website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under Maltese or EU law.

To the extent permitted by law, we are not responsible for losses resulting solely from:

temporary website outages;
failures of third-party websites or systems outside our reasonable control;
information supplied independently by third parties;
misuse of the website by a user.

Your statutory consumer rights remain unaffected.

12. Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy.

Our use of cookies and similar technologies is also explained in the Privacy Policy and through the cookie controls available on the website.

13. Changes to These Terms

We may update these Website Terms from time to time.

The latest version will be published on this page together with the date it was last updated.

Changes to these Website Terms do not normally alter the specific booking conditions already agreed for a confirmed reservation.

14. Governing Law

These Terms are governed by the laws of Malta, subject to any mandatory consumer rights that apply under Maltese or EU law.

15. Contact

If you have questions about the website or a direct booking, contact: